Refund Policy
At Homefy, we want every customer to feel confident when shopping with us. If you are not completely satisfied with your order, you may request a return within 30 days after receiving your item.
To be eligible for a return, the item must be in the same condition that you received it: unused, unworn, undamaged, with any original tags, and in its original packaging. You will also need to provide your order number or proof of purchase.
To start a return request, please contact us at:
Once your return request is reviewed and approved, we will provide instructions on how and where to send your item. Please note that items sent back without first contacting us will not be accepted.
Damaged, Defective, or Wrong Items
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or if you received the wrong product, contact us immediately at homefycontact@usehomefy.com with your order number and photos of the issue.
Our team will review the case and work to make it right.
Non-Returnable Items
For safety and quality reasons, certain items cannot be returned, including:
- Used or damaged items;
- Items not in their original packaging;
- Custom or personalized products;
- Personal care or hygiene-related items;
- Gift cards;
- Final sale or clearance items.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to receive a different item is to return the product you have. Once the return is approved, you may place a new order for the item you want.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method. Please note that it may take a few business days for your bank or credit card provider to process and post the refund.
Shipping costs are non-refundable unless the return is due to a damaged, defective, or incorrect item.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as Homefy is not responsible for returns lost in transit.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to cancel it. In that case, you may request a return after receiving the item.
Questions
For any questions about returns, refunds, or exchanges, please contact us at:
We are here to help and make your shopping experience with Homefy as smooth as possible.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at: