Refund Policy
At HOMEFY, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 14 days after your item has been delivered.
To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, undamaged, and in its original packaging, with any original tags or accessories included when applicable.
You will also need your order number or proof of purchase.
To start a return request, please contact us at:
Once your request has been reviewed and approved, we will provide the appropriate return instructions and return destination for your order.
Please do not send any item back before receiving return instructions from HOMEFY. Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please include your order number and clear photos showing the issue.
Our team will review the case and determine the most appropriate solution, which may include a replacement, refund, or another suitable resolution depending on the circumstances.
In some cases, HOMEFY may provide a refund or replacement without requiring the item to be returned.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Items that have been used, altered, or damaged after delivery
- Items that are not in their original condition or packaging
- Custom or personalized products
- Personal care or hygiene-related products when a return would create a health or safety concern
- Gift cards
- Products specifically identified as Final Sale, where permitted by applicable law
If you are unsure whether your item qualifies for a return, please contact us before sending anything back.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for arranging and paying for return shipping.
For damaged, defective, or incorrect items, please contact us before returning the product so we can provide the appropriate instructions.
We recommend using a trackable shipping service when returning an item.
HOMEFY cannot be responsible for return shipments that are lost before reaching the designated return destination.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank, credit card provider, or payment provider to process and post the refund to your account.
If more than 15 business days have passed since HOMEFY confirmed that your refund was issued, please contact us at:
Original shipping charges, if any, are generally non-refundable unless the return is due to a damaged, defective, or incorrect item, or where otherwise required by applicable law.
Exchanges
If you would like a different product or variant, please contact us at:
Depending on the situation, the fastest option may be to return the original item and place a new order after the return has been approved.
Order Cancellations
Eligible unfulfilled orders may be canceled within the cancellation period available for your order.
If your order has already been processed or fulfilled, cancellation may no longer be possible.
In that case, you may request a return after receiving your item, subject to this Return & Refund Policy.
Return Requests After 14 Days
Return requests submitted more than 14 days after delivery may not be eligible for a standard return.
However, if your item arrived defective, damaged, or incorrect, please still contact us so we can review the situation.
Questions
If you have any questions about returns, refunds, exchanges, or cancellations, please contact us at:
We’re here to help make your HOMEFY shopping experience as simple and smooth as possible.